Designation: Customer Support Specialist
Desired experience: Min 1 - 3 exp. in Customer Support
Qualification: Any Graduate/UG.
Salary: Negotiable
Job Location: Jaipur (Model Town) 302017
Employees Strength: 50+ Members
Working Timing: India 2/3 AM to 10/11 AM
Job Requirements:
Experience 1-2 years in customer support, preferably in US, UK, or Australian processes.
Provide First Call Resolutions over the phone/chat and E-mail Proficiency in the Australian accent is a plus.
Customer Support: Handle inbound calls to resolve seller and buyer queries.
Quality Control: Identify and remove underperforming sellers offering subpar services.
Lead Management: Follow up on leads and inquiries to ensure timely responses.
Brand Support: Provide complete support to maintain and enhance the reputation of a strong brand.
Communication: Excellent verbal communication skills are essential.
Problem Solving: Ability to quickly identify issues and offer effective solutions.
Work Schedule: Monday to Friday, 5-day workweek.
Team Collaboration: Work closely with other team members to achieve customer satisfaction goals.
Please fill the following details:
1) Current CTC
2) Expected CTC
3) Notice Period
4) Current Location
5) Reason of Change
6) Years of Experience
Good Working Environment.
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