This Customer Service Representative job description template can be posted to online job forums and career pages to recruit candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.
Key Responsibilities
Manage large amounts of incoming calls as well as customer service inquiries
Generate sales leads that develop into new customers
Identify and assess customers’ needs so as to achieve customer satisfaction
Job Statement
We are looking for a competent Customer Service Representative to join our team.
What does a Customer Service Representative do?
A Customer Service Representative acts as a liaison between a company and its customers, provides information related to a company’s products/services, and resolves customers’ problems timely, efficiently, and accurately. The ultimate goal is ensuring excellent customer service standards, responding efficiently to the inquiries of customers, and maintaining high customer satisfaction level.
In order to succeed in this role, you must be patient, empathetic, and communicative along with a passion to help the customers. You must be able to identify customer problems, carry out effective investigations for finding problems and troubleshoot them in a timely manner. In addition to that, you must be able to put yourselves in the customers’ shoes and gather feedback necessary for the growth of a company.
Job Responsibilities
Managing incoming calls as well as customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs for the purpose of achieving customer satisfaction
Following communication guidelines, procedures and policies
Going the extra mile for engaging customers
Handling customer complaints, providing appropriate alternatives/solutions within time limits, and also following up for ensuring the resolution
Keeping records of interactions with customers, filing documents, and processing customer accounts
Meeting sales targets set by personal/customer representative team
Providing accurate, complete, and valid information using suitable methods/tools
Building sustainable and trusting relationships with customers through interactive and open communication
